Return Policy

30-Day Return Guarantee

All products purchased from our website are covered by a 30-day limited return and refund guarantee. If you are not completely satisfied with your purchase, eligible products may be returned within 30 days of delivery for a refund or exchange, subject to the conditions outlined below.

Please note that certain products may be marked as non-returnable. Such exceptions will be clearly indicated on the product page.

This 30-Day Return Guarantee is offered in addition to, and does not affect, any statutory consumer rights that may apply under applicable law, including the European Union Right of Withdrawal.

Return Eligibility Requirements

To qualify for a return, the following conditions must be met:
  • Valid proof of purchase (order confirmation, invoice, or receipt) is provided.
  • The product is returned in new and resalable condition.
  • The original packaging is intact.
  • All original accessories, manuals, cables, and promotional gifts are included.
  • Product labels, serial numbers, and warranty seals remain intact and show no signs of tampering.
  • The item is free from accidental damage, misuse, or unauthorized modification.

Products returned under the statutory right of withdrawal may be inspected to determine whether they have been handled only to the extent necessary to establish their nature, characteristics, and functioning.

How to Request a Return or Cancel an Order

You may request a return within 30 days of receiving your order. The return period begins on the delivery date shown by the carrier.

After signing in, you can:
  • Submit a return request for eligible delivered orders
  • Submit a cancellation request for eligible unshipped orders
  • Track the status of your request

If you experience any issues accessing the online portal or require additional assistance, don't hesitate to get in touch with us: sales.eu@autelonline.com

Our customer service team will provide additional assistance when necessary, including return instructions and the appropriate return shipping address or Return Merchandise Authorization (RMA), if applicable. 
Please do not return any item without an approved return request or prior authorization. Unauthorized returns may be refused or delayed in processing.

Return Shipping Costs

If the return is caused by a product defect, shipping damage, incorrect item received, or another seller-related issue, we will provide a prepaid return shipping label and cover the return shipping costs.

If the return is due to personal preference, change of mind, incorrect purchase, or no longer needing the product, the customer is responsible for return shipping costs.

Customers will be informed of any applicable return shipping costs before submitting their return request.

Return Packaging Requirements

Please follow the instructions below when returning your item:
  1. Securely package the product using its original packaging whenever possible.
  2. Include all accessories, manuals, cables, and promotional items.
  3. Attach the return label provided by our customer service team (if applicable).
  4. Ship the package within the timeframe specified in the approved return instructions.
Failure to properly package the returned item may result in shipping damage and affect refund eligibility.

Restocking Fee

If a returned product shows damage, missing components, or signs of use beyond what is necessary to inspect its nature, characteristics, and functioning, a deduction from the refund may be applied to reflect the diminished value of the product, where permitted under applicable law.

Any such deduction will be assessed on a case-by-case basis and will reflect the actual reduction in the product's value.

Non-Returnable Items

The following items are not eligible for return or refund:
  • Software update services after activation
  • Digital products that have been delivered or activated
  • Products specifically marked as non-returnable
  • Clearance or final-sale items (if applicable)
  • Products that have been customized or personalized for the customer (where applicable)

Refund Policy

Order Cancellation

Orders may be canceled free of charge before shipment.

Customers can conveniently submit cancellation requests through our online Returns & Cancellations Portal.

Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item, you may submit a return request after delivery in accordance with this policy.

Please note that only full order cancellations are accepted once order processing has begun. Partial order cancellations may not be available depending on the fulfillment status of your order.

EU Right of Withdrawal

If you are a consumer residing in the European Union, you have the statutory right to withdraw from your purchase within 14 days after receiving your goods, without giving any reason, unless an exception under applicable law applies.

You may exercise this right by submitting a cancellation or return request through our Returns & Cancellations Portal or by contacting us via email at sales.eu@autelonline.com

Nothing in this policy limits or replaces any mandatory consumer rights provided under applicable European Union consumer protection laws.

Refund Processing Time

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 2–5 business days.

Depending on your payment provider or financial institution, additional processing time may be required before the funds appear in your account.

Warranty Policy

One-Year Limited Warranty

Products purchased from Autelonline are covered by a 12-month limited warranty, beginning on the original purchase date.

Proof of purchase, such as an invoice or order confirmation, is required to verify warranty eligibility.

If proof of purchase is unavailable, the warranty period may be calculated based on the product's manufacturing date where applicable.

Warranty Coverage

If your product experiences a manufacturing defect or performance failure during the warranty period, you may be eligible for warranty service.

For covered warranty claims, we may, at our discretion:
  • Repair the product
  • Replace the product
  • Provide replacement parts
  • Offer an alternative solution when appropriate

Warranty Exclusions

The warranty does not cover:
  • Accidental damage
  • Improper installation or operation
  • Misuse, abuse, or negligence
  • Unauthorized modifications or repairs
  • Water or liquid damage
  • Normal wear and tear
  • Damage caused by external factors beyond normal use

Warranty Service

If you believe your product is defective and covered under warranty, please contact our support team: Email: sales.eu@autelonline.com

Our technical support team will assist with troubleshooting and determine the most appropriate warranty solution.

Software Update Service Policy

For software update purchases, please send your device Serial Number (S/N) and Order ID to: Email: sales.eu@autelonline.com

Most software update activations are completed within 24 business hours after all required information has been received.

Software update services are charged as a one-time fee and do not include recurring subscription charges unless otherwise stated.

Once a software update, activation code, or digital service has been delivered or activated, it becomes non-refundable.

Please ensure that the software update service purchased matches your device model before placing an order.

Contact Us

If you have any questions regarding returns, refunds, warranty claims, or order support, don't hesitate to get in touch with us:

Email: sales.eu@autelonline.com
Phone: +1 (626) 428-4967
Support Hours: Mon–Fri, 9:00 AM–6:00 PM (GMT+8)
We typically respond to all inquiries within 1 business day.

Company name: Shenzhen Laikedun Electronic Technology Co., Ltd.

Company address: Room 5401-46B, Tower 1, Phase III, Qianhai Excellence Financial Center, No. 5109 Menghai Avenue, Nanshan Subdistrict, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, China